BRAND DEVELOPMENT
Payment and Refunds
Full payment is due up front before any work begins unless otherwise specified. Due to the custom nature of these products/services, no refunds will be awarded once work has begun. We accept Visa, Mastercard, Discover and American Express. Please see our rates page for current pricing and packages. Deposits and rush fees are non-refundable. Printing is non-refundable.
Turnaround Times
Please be aware we often have a waiting list – you will be made aware of this in advance. Also, design is a creative process and turnaround times can often be hard to predict. Turnaround can be 3 days, 3 weeks or even 3 months and depends on the project and the ease of communication. We try to complete all projects within 3-4 weeks, but cannot guarantee a specific timeframe. Please be patient and check in with us if you have any questions or concerns.
Project Timeframes
In order to maintain high quality and timeliness of our projects, we ask our customers to complete their projects within six (6) months of receiving their concepts. This means that all aspects of your project must be closed by the six month deadline or additional fees may apply.
Cancellations
If for some reason you need to cancel your order before work has begun you must submit a request in writing (via email). We will take your request into consideration and let you know if a refund is possible. Deposits are Non-refundable.
Copyright
Under US Copyright law, the designer / artist is the owner of all files and artwork created for the client. All designs are registered formally with the US Copyright Office. All designs Copyrighted by Ashley Jankowski, Eva Talley, Lisa Reichman and/or Luxecetera, Inc.
Public Display of Design Concepts
Please DO NOT post your logo concepts on any online forums (public or private) or on social networking sites (i.e. facebook, myspace, twitter). However, feel free to post your final logo anywhere on the world wide web.
Client Usage
Designs may be used for print, web, television or other media. Logos cannot be altered in any way without written permission. Pre-Approved alterations include color changes, tag-line removal and the stand-alone usage of the graphic logo-mark portion of the design (such as illustration or initials). Please do not alter the layout, scale or overall feel of the design without written permission.
Final Files
Clients are allowed to choose only one final logo design. Final designs will be delivered electronically and if requested, via CD by mail as well. You will receive the original vector file as well as a layered Photoshop file. You may also request other files, such as, but not limited to, png, jpeg or pdf at no additional cost.
Printing
Printing is non-refundable. Luxecetera is no longer handling printing projects for our clients. However, we will be glad to refer clients to reputable printers and work with those printers to complete a client’s request. All printing work will, therefore, be the responsibility of the printer and not Luxecetera.
Miscellaneous
All designs, concepts, slogans or other materials displayed by the designer, which are not selected will remain the full property of Luxecetera, Inc. All designs / artwork remain copyrighted by Luxecetera, Inc. Prices and Policies are subject to change without notice.
TEMPLATES FOR PHOTOGRAPHERS
All templates are Copyright 2009 Luxecetera, Inc. and may not be re-created or modified, sold, redistributed or given away in any form.
All templates are fully layered, high resolution PSD files and all are compatible with Photoshop CS and later, although a basic working knowledge of the program is a must. Most templates are fully editable unless otherwise specified. All fonts used are either system fonts that you should have or free fonts that can be downloaded. (Please refer to “Font Information” on page 2 of this document for a list and link to specific fonts used.) Template packages do not include sample logos and photographs as seen in samples. If files are lost due to personal computer malfunction, files will be replaced with proof of purchase (i.e. a receipt). Due to the nature of the product, refunds are not available.
These templates are solely for use by professional photographers. They may NEVER be re-sold on photo card sites or advertised as your own creation. Our templates are specifically designed to be used by photographers for their clients. Any use other than which is specified here is considered an infringement on the terms of use and is illegal.
